We accept Visa/Mastercard/PayPal or bank wire transfer. The options are available on the payment page of the checkout process.
Please note: Bank wire transfer processing times will be longer.
Fire Station Outfitters values our customers and respect your privacy. We collect information about you in our stores and through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision version and date that appears below. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website or one of our stores, place an order online, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores.
We may use your information in the following ways:
We may share your personal information in the following ways:
In the unlikely event of a reorganization, sale, merger, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceeding) of all or any portion of the business, assets or stock of Fire Station Outfitters, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets and may be shared with other parties.
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at our website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from us, you can let us know by contacting customer service from our contact page.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from us.
If you change your mind, you can start receiving promotional communications by email from us again by re-signing up for email when you visit our website or our stores or when you enter a sweepstakes or contest, or by contacting customer service. You can start receiving promotional communications by mail from us again by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Our Website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through our Website. We do not knowingly collect information from children under thirteen (13) without parental consent.
Non-personal information includes information that does not identify you. It also includes aggregate information, for example, using personal information to calculate the percentage of our customers who like a particular brand.
Fire Station Outfitters may use non-personal information and share it with other third parties for any purpose. Fire Station Outfitters may combine non-personal information with personal information, such as combining your geographic location with your name, but if we do this the information will be treated by us as personal information for so long as it is combined.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.
We may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other, non-affiliated websites.
We may combine the information we collect through cookies with other information we have collected from and about you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is logged automatically in our server log files whenever you visit our website, along with the time of your visit and the pages that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
We may use IP addresses for the same purposes for which we use personal information, as well as for calculating website usage levels, helping diagnose server problems, and administering our website and your use of our website including providing opportunities to you and fulfilling your requests and purchases. Except where otherwise required by law, we treat IP addresses, server log files and related information as non-personal information.
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information from unauthorized access, acquisition or disclosure. Sensitive personal information contained in orders placed on firestationoutfitters.com are encrypted using 128-bit Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Fire Station Outfitters Policy Revision Version 1.0, Date 12/16/2016.